Part 0 – Basic competences

An employee who should provide on-the-job training to other employees needs to have certain basic competences that are necessary to start and complete successfully the TTRAIN course. The following are the main competences that should be assessed:

  • Service Knowledge: Understanding the products and services provided, that is demonstrates solid knowledge and ability, and can apply the competency, with minimal or no guidance.
  • Industry Knowledge: Understanding of how own organization fits into the industry, the industry as a whole and the links to related industries. Demonstrates basic knowledge and competency in customer service, service management, service presentation and knowledge.
  • Time Management/Priority Setting: Exercises conscious control over the amount of time spent on specific activities, especially to increase efficiency or productivity.
  • Stress Management: Maintaining effectiveness in the face of stress.
  • Writing skills: Selects, structures and communicates ideas and information in writing to ensure that information and messages are understood and have the desired impact.
  • Quality Focus: Follows up procedures, ensures high quality output, takes action to solve quality problems or notify quality issues as appropriate.
  • Self-confidence: Demonstrating realistic trust in own abilities and confidence when challenged.
  • Resource management: Manages resources (financial, human, physical and information) to achieve planned goals.
  • Concern for safety: Identifies hazardous or potentially hazardous situations and takes appropriate action to maintain a safe environment for self and others.
For the instructors/trainers of trainers - Click here

The purpose of this assessment is to check if the participant has demonstrated the competences which are considered the prerequisites, or the basic competences for mastering the role of in-house trainers. The checklists only define the minimum competences required for the role.

The assessment can be used in several ways:

  • to choose the participants for the course;
  • as a self-assessment tool for those who want to be in-house trainers;
  • as a tool for the chosen in-house trainers to be self-directed and assess themselves;
  • to determine what skills, knowledge and competences they have to enhance;
  • as a consulting tool.

In assessing competences the following questions can be helpful:

  • Has the employee/in-house trainer been in situation where he/she had to use this competence?
  • How was the competence used and what was the contribution of the employee / in-house trainer?
  • What knowledge and skills does the employee / in-house trainer need to be able to perform the competence learning outcomes.

Instructions for the self-assessment:

  • Read every learning outcome carefully and answer as consequently as possible about your knowledge and competence in each case.
  • If you are in doubt of understanding it correctly, seek help from your manager or consultant.
  • Bear in mind all the knowledge, skills and experience you have acquired in your former jobs, projects, courses, and social or private life.
  • In the evaluation interview the employee / in-house trainer has to be prepared to demonstrate his/her competences, by solving problems, giving examples of behavior or effective communication and team work, service knowledge a.m.

How to assess your competences:

  • Read every learning outcome carefully and answer as sincerely as possible about your knowledge and competence in each case.
  • Bear in mind all the knowledge, skills and experience you have acquired in your former jobs, projects, courses, and social or private life.

In assessing your competences you can ask yourself:

  • Have I been in a situation where I had to use this competence?
  • How did I use the competence and what was my contribution to the task?

 

The rating system for the assessment

Mark in the cell that best describes your abilities.

1 – Little knowledge/skills/competence: I need to learn from the basics and upwards.
2 – Some knowledge/skills/competence: I need some assistance to enhance it.
3 – Good knowledge/skills/competence: I can work myself on enhancing it.
4 – Very good knowledge/skills/competence: I can assist others to acquire it.

Name & Surname
Your Teacher Email Address
Training Centre or Business Name

Registered users can keep track of their results. You can easily register here

Part 1

Social and communication skills and work-place practice: training overview, effective communication, teamwork, IT, developing others, work ethics and values.

Part 2

Training skills and work-place practice: communication, teamwork, fostering and organizing adult learning.

Part 3

Adaptability and Problem solving and work-place practice: IT, adaptability and problem solving.

Part 4

Organization and Continuous learning & Follow up in the workplace: organizational awareness, continuous learning and summary integrating all subjects.