Assessment grid for recognition of prior learning – Part 0 9 Jun 2017 | Name & Surname Your Teacher Email Address Training Centre or Business Name Product and Service Knowledge Understanding the products and services provided Competence – in different situationsI effectively match product/service knowledge to the implicit needs of the clientNot applicable1234I demonstrate understanding of moderately complex products/servicesNot applicable1234I demonstrates technical knowledge of product/serviceNot applicable1234I effectively troubleshoots product/service related problemsNot applicable1234I use knowledge of alternative products/services to enable up-sellingNot applicable1234Industry Knowledge Understanding of how own organisation fits into the industry, the industry as a whole and the links to related industries Competence – in different situationsI read industry journals and publications to keep up to dateNot applicable1234I demonstrate a thorough understanding of own organisation’s industryNot applicable1234I identify related industries that may have an impact on own industryNot applicable1234Time Management/Priority Setting The process of exercising conscious control over the amount of time spent on specific activities, especially to increase efficiency or productivity. Competence – in different situationsI make quality time for the most important prioritiesNot applicable1234I look ahead and don’t get stuck in the here and now while attending to a broad range of activitiesNot applicable1234I allot ample time for the important and balances it with the urgentNot applicable1234I make choices at the task management level based on an understanding of the importance and urgency of the different assignments and projectsNot applicable1234I foresee roadblocks and sense what will help or hinder accomplishing a goalNot applicable1234Stress Management Maintaining effectiveness in the face of stress. Competence – in different situationsI maintain composure and effectiveness despite stressful circumstancesNot applicable1234I understand personal stressors and take steps to limit their impactNot applicable1234I keep issues and situations in perspective and react appropriately (e.g. does not over-react to situations or what others say)Not applicable1234Writing skills Communicating ideas and information in writing to ensure that information and messages are understood and have the desired impact Competence – in different situationsI write documents (e.g., summaries of meetings; instructions) that are logical and comprehensive, yet conciseNot applicable1234I combine information from a few sourcesNot applicable1234I use varied sentence structure and vocabularyNot applicable1234Quality Focus Follow up procedures, ensures high quality output, takes action to solve quality problems or notify quality issues as appropriate. Reviews and coaches others on quality standards – level 3 Competence – in different situationsI consistently work at a level that exceeds quality standards set by the organisationNot applicable1234I have a complete knowledge of the organisational policies and procedures for quality assuranceNot applicable1234I review the work of others to ensure that organisational quality standards are metNot applicable1234I advise management when quality issues and challenges are apparentNot applicable1234Self-confidence when challenged Competence – in different situationsI demonstrate confidence in my abilities, views or decisions when challengedNot applicable1234I expresses counter-arguments confidentlyNot applicable1234I solicit and discuss varied views/opinions that differ from my ownNot applicable1234Seek learning opportunities Competence – in different situationsI need additional feedback to clarify my learning needsNot applicable1234I follow-up on issues to maintain my knowledge and skillsNot applicable1234I seek coaching in areas where techniques are rapidly evolvingNot applicable1234I continually acquire and apply new knowledge and learning to improve my job performanceNot applicable1234Resource management and concern for safety Manage resources (financial, human, physical and information resources) to achieve planned goals. Identifies hazardous or potentially hazardous situations and takes appropriate action to maintain a safe environment for self and others. Competence – in different situationsI allocate and control financial resources within own area consistent with goals, priorities and budgetNot applicable1234I allocate and control resources within own areaNot applicable1234I implement ways of more effectively utilising resourcesNot applicable1234I implement processes that improve the quality of planning, control and decision-makingNot applicable1234I provide models, encouragement and / or incentives for generating revenue and optimising the use of resourcesNot applicable1234I promote a safety conscious working environmentNot applicable1234I notice potentially hazardous situations that are not apparent to othersNot applicable1234I consistently enforces safety procedures and demands compliance with health and safety regulationsNot applicable1234Time is Up!