Assessment grid for recognition of prior learning – Part 09 Jun 2017 Name & Surname Your Teacher Email Address Training Centre or Business Name Product and Service Knowledge Understanding the products and services provided Competence – in different situationsI effectively match product/service knowledge to the implicit needs of the client Not applicable 1 2 3 4 I demonstrate understanding of moderately complex products/services Not applicable 1 2 3 4 I demonstrates technical knowledge of product/service Not applicable 1 2 3 4 I effectively troubleshoots product/service related problems Not applicable 1 2 3 4 I use knowledge of alternative products/services to enable up-selling Not applicable 1 2 3 4 Industry Knowledge Understanding of how own organisation fits into the industry, the industry as a whole and the links to related industries Competence – in different situationsI read industry journals and publications to keep up to date Not applicable 1 2 3 4 I demonstrate a thorough understanding of own organisation’s industry Not applicable 1 2 3 4 I identify related industries that may have an impact on own industry Not applicable 1 2 3 4 Time Management/Priority Setting The process of exercising conscious control over the amount of time spent on specific activities, especially to increase efficiency or productivity. Competence – in different situationsI make quality time for the most important priorities Not applicable 1 2 3 4 I look ahead and don’t get stuck in the here and now while attending to a broad range of activities Not applicable 1 2 3 4 I allot ample time for the important and balances it with the urgent Not applicable 1 2 3 4 I make choices at the task management level based on an understanding of the importance and urgency of the different assignments and projects Not applicable 1 2 3 4 I foresee roadblocks and sense what will help or hinder accomplishing a goal Not applicable 1 2 3 4 Stress Management Maintaining effectiveness in the face of stress. Competence – in different situationsI maintain composure and effectiveness despite stressful circumstances Not applicable 1 2 3 4 I understand personal stressors and take steps to limit their impact Not applicable 1 2 3 4 I keep issues and situations in perspective and react appropriately (e.g. does not over-react to situations or what others say) Not applicable 1 2 3 4 Writing skills Communicating ideas and information in writing to ensure that information and messages are understood and have the desired impact Competence – in different situationsI write documents (e.g., summaries of meetings; instructions) that are logical and comprehensive, yet concise Not applicable 1 2 3 4 I combine information from a few sources Not applicable 1 2 3 4 I use varied sentence structure and vocabulary Not applicable 1 2 3 4 Quality Focus Follow up procedures, ensures high quality output, takes action to solve quality problems or notify quality issues as appropriate. Reviews and coaches others on quality standards – level 3 Competence – in different situationsI consistently work at a level that exceeds quality standards set by the organisation Not applicable 1 2 3 4 I have a complete knowledge of the organisational policies and procedures for quality assurance Not applicable 1 2 3 4 I review the work of others to ensure that organisational quality standards are met Not applicable 1 2 3 4 I advise management when quality issues and challenges are apparent Not applicable 1 2 3 4 Self-confidence when challenged Competence – in different situationsI demonstrate confidence in my abilities, views or decisions when challenged Not applicable 1 2 3 4 I expresses counter-arguments confidently Not applicable 1 2 3 4 I solicit and discuss varied views/opinions that differ from my own Not applicable 1 2 3 4 Seek learning opportunities Competence – in different situationsI need additional feedback to clarify my learning needs Not applicable 1 2 3 4 I follow-up on issues to maintain my knowledge and skills Not applicable 1 2 3 4 I seek coaching in areas where techniques are rapidly evolving Not applicable 1 2 3 4 I continually acquire and apply new knowledge and learning to improve my job performance Not applicable 1 2 3 4 Resource management and concern for safety Manage resources (financial, human, physical and information resources) to achieve planned goals. Identifies hazardous or potentially hazardous situations and takes appropriate action to maintain a safe environment for self and others. Competence – in different situationsI allocate and control financial resources within own area consistent with goals, priorities and budget Not applicable 1 2 3 4 I allocate and control resources within own area Not applicable 1 2 3 4 I implement ways of more effectively utilising resources Not applicable 1 2 3 4 I implement processes that improve the quality of planning, control and decision-making Not applicable 1 2 3 4 I provide models, encouragement and / or incentives for generating revenue and optimising the use of resources Not applicable 1 2 3 4 I promote a safety conscious working environment Not applicable 1 2 3 4 I notice potentially hazardous situations that are not apparent to others Not applicable 1 2 3 4 I consistently enforces safety procedures and demands compliance with health and safety regulations Not applicable 1 2 3 4 Time's up
